How long does it take to receive my offer and payment for mailed-in items?

For items sent via post, Preloved Gold guarantees that you will receive an offer on the same day your parcel is received. Once your package arrives at our secure mail facility, we are promptly notified by Australia Post and collect it on the same day.

Following appraisal, your offer will be sent to you via both email and SMS. You may accept or decline the offer by email or phone at your convenience.

Once an offer is accepted, payment is processed immediately via OSKO or PayID, with funds typically appearing in your account within seconds, 24/7, including weekends and public holidays.

Helpful Information to Ensure a Smooth Process:

• Please complete the Customer Details Form in full, ensuring all required information is provided.
• Include your PayID or, if using bank transfer, your BSB, account number, and account name to enable immediate payment upon acceptance of your offer.
• If you have any questions at any stage, our team is available and happy to assist to ensure a seamless experience.